TERMS OF USE
By viewing this site, the user agrees to follow these terms of use.
1. Company information
This site is published by:
LYRA
Trade and Companies Register No. B 435 541 776
25 rue Bleue
15141 Paris Cedex 09
Publisher: Vincent Peslin
2. Site host:
This site is hosted by the Smile Company.
3. Personal Data Protection Act
LYRA is concerned about the privacy of “www.lyra.dental” Website users. The collection and processing of personal data through this site strictly adheres to the French Amended Law No. 78-17 of January 6, 1978 relating to data processing, data storage and user access known as the “Personal Data Protection Act”.
The information entered by “www.lyra.dental” Website users is subject to computer processing by LYRA.
Therefore, users of the “www.lyra-solutions.com” Website have the right to access, change, correct and delete any data concerning them (Article 40 of the amended “Personal Data Protection Act”).
Site users are informed that, in compliance with Article 27 of the French Personal Data Protection Act of January 6, 1978, the information they submit through the forms on the Website is necessary to respond to individual users’ requests, and is maintained by LYRA, which remains responsible for data processing, administration and commercial management.
4. Exercise of rights
In compliance with Article 34 of the French Data Protection Act, users of this site have the right to access, change, correct and delete any data concerning them. For more information, please send an email message
or write to:
LYRA
Lyra Site
25 rue Bleue
15141 Paris Cedex 09
Any personal data collected through the workings of the “www.lyra.dental” Website is maintained in compliance with the French “Personal Data Protection Act”, and for the length of time required for processing purposes.
For more information on the French Personal Data Protection Act, please refer to the CNIL Website (http://www.cnil.fr)
5. Intellectual Property/Copyright
The trademarks and logos appearing on this site are registered trademarks of their respective owners.
Their use does not in any way grant a license or right to use the said trademarks, which may not be reproduced without the prior written consent of the trademark owner under threat of legal prosecution.
All the information on this site may be downloaded, reproduced and/or printed subject to:
For individual use only and not for commercial purposes;
The information cannot be modified;
The LYRA copyright notice (“the copyright”) or that of the owner of the document is clearly visible on all copies.
Any other use not expressly authorized or any total or partial representation of this site, by any process whatsoever, is strictly forbidden without the prior written consent of LYRA and may constitute an infringement of copyright law punishable under Articles L 355-2 et seq. of the Intellectual Property Code.
6. Limitation of liability
LYRA shall be held harmless for any direct or indirect damage that may result from access to or use of the Website or the information contained therein, whatever its kind.
LYRA waives all liability concerning the appropriateness of the decisions and the methods of its execution taken by users solely on the basis of the information published on the Website.
LYRA shall be held harmless in the event of damage sustained by the user, in particular due to the loss, deterioration or alteration of files, the transmission of a virus that could infect his computer equipment or any other property when connecting to and/or viewing and/or using the Website.
7. Email address
Please send your comments on the operation of the site to the following address: info@lyra.dental
PERSONAL DATA PROTECTION POLICY
1. LYRA’S PRIVACY POLICY
The LYRA Group aims to be an exemplary corporate citizen and wishes to build strong and lasting relationships with its customers based on trust and mutual interests. In keeping with this philosophy, the protection of your personal data is important to us and we would like to inform you through this privacy policy of the ways that we collect and process said data.
Unless express consent is required under the Personal Data Protection laws of your country, by using these Media (as described below), you consent to our collection and use of your personal data in the manner described in this Personal Data Protection Policy.
2. WHAT DOES THIS PRIVACY POLICY APPLY TO?
This Privacy Policy applies to all websites, applications and other online media belonging to a LYRA Group that collects personal data (the “Media”). This Privacy Policy therefore does not apply to third party websites, including those that may be mentioned on Media through a web link.
Please note that, if required by the laws of your country, this Privacy Policy may be supplemented by local provisions, which we urge you to review.
3. WHAT DATA DO WE COLLECT FROM YOU?
With your prior consent, we may collect and process some or all of the following data when you use our Media:
The data you provide (i) by filling out forms, (ii) by uploading data online, (iii) by subscribing to online services (e.g. applications and social networking pages) or (iv) by sending us correspondence:
First and last name;
E-mail address ;
Gender;
Telephone number;
Mailing address ;
Age/Date of birth ;
Your opinions about our products;
Payment information (on e-commerce Media);
Any special request you may have (mainly for archiving purposes);
Your photos or videos that you want to share…
We may ask you to complete surveys that we use for scientific and statistical purposes.
4. DO WE COLLECT YOUR IP ADDRESS AND USE COOKIES?
We may collect your IP address and browser type for system administration and/or statistical purposes without gathering any other identifying individual information.
In some cases, we may also use cookies, which are small text and numeric files that are downloaded to your device when you access our Media. We primarily use cookies to recognize you when you log back into our Media to display content that may match your interests.
The default settings of web browsers are usually set to accept cookies, but you can easily change this by changing your browser settings. However, please note that if you choose to disable cookies, certain parts of our Media may not be accessible.
5. HOW DO WE USE YOUR PERSONAL DATA?
We primarily use your personal data to keep in touch with you, largely by regularly sending you news and information about our products, brands, operations and/or our Media.
We also use your data to improve your online experience when you connect to our Media: to understand your interest in our Media and its content, to manage your account online, to validate your participation in our transactions, to process your payments, to ensure that our Media are presented in a way that is most relevant to you and your device and to protect you from possible fraudulent activity.
6. HOW CAN YOU ACCESS YOUR PERSONAL DATA?
You always have the opportunity to contact us by letter, email or telephone call (please refer to the contact details shown in the Terms of Use for the Media you are using) to review the personal data that we maintain concerning you.
If you find an error in this data or if you believe it is incomplete or unclear, you may ask us to correct, complete or clarify it.
Lastly, you can ask us to delete any personal data we maintain concerning you. However, please note that we may keep a record of your data for archiving purposes (especially when we are required to do so by law).
7. DO WE SHARE YOUR PERSONAL DATA?
Subject to what is stated in this Privacy Policy or unless we have obtained your prior consent, we do not share your personal data with individuals who are not employees of the LYRA Group or its service providers (for example, our web agencies that carry out various online transactions on our behalf).
Please note that we strictly require our service providers to use your personal data only to carry out the services we ask them to provide. We also ask these service providers to always work in compliance with the applicable laws on the personal data protection and to pay special attention to the confidentiality of such data.
8. WHERE DO WE STORE YOUR PERSONAL DATA?
Your personal data is stored in our databases which are accessible only to our employees and service providers.
In some cases, and mainly for technical reasons, these databases may be stored on servers located outside the country (and even outside the European Union) from where you originally entered the data. In this case, and if the countries to which your data is transferred are not subject to as stringent personal data protection laws as stated in this Privacy Policy, we will take appropriate steps to ensure that your data is processed in compliance with the terms of this Privacy Policy.
9. IS YOUR PERSONAL DATA KEPT SECURE?
We aim to always store your personal data in the safest and most secure manner. To this end, we deploy multiple technologies to prevent any alteration or loss of your data or any unauthorized access to it to the greatest extent possible.
On our E-Commerce Media employ industry standard methods (such as PCI DSS) to secure your payment information.
Note that we reserve the right to modify this privacy policy at any time. In this case, these modifications will be displayed on this page.
10. PROTECTION OF PERSONAL DATA SUBMITTED DURING THE CREATION OF AN ONLINE ACCOUNT
LYRA, the data controller, processes personal data in order to manage its customer accounts and its business relations with regards to the placement, follow-up and history of orders, to enable its customers to download and review their accounting documents and to enable them to take advantage of sales and personalized recommendations
This processing is based on the execution of the contracts concluded or to be concluded with LYRA, the consent of its customers and LYRA’s legitimate interest. LYRA’s legitimate interest consists of the need to set up and improve its tools for the remote sales of its products and services as well as to continuously improve its customer service, largely through the better knowledge of customers’ professional needs.
Clients may revoke their consent at any time. This revocation does not call into question the legality of data collection and data retention prior to such revocation.
The data collected is essential for this processing and is intended for the relevant departments of LYRA and its subcontractors and service providers. The data is stored for the duration of the contractual relationship plus the term of the legal requirements.
Customers have a right to access, correct or delete, a right to restrict the processing of their data, a right to contest, a right to the portability of their data and the right to set guidelines on the storage of their data after their death. Customers can also revoke their consent at any time and file a complaint with a supervisory authority. If a customer exercises his rights listed above, we will retain some of his personal information as well as his request to ensure that his rights are exercized, nonetheless.
Customers may exercise these rights by sending an email message to dpo@lyra.dental or a letter to the DPO, LYRA, 25 rue Bleue 75009 Paris, France, accompanied by a copy of an identity document.
DPO contact information: Vincent Peslin, 25 rue Bleue, 75009 Paris
11. PROTECTION OF PERSONAL DATA COLLECTED WHEN SUBSCRIBING TO THE NEWSLETTER ON THE WEBSITE
LYRA, the data controller, processes personal data for the purpose of managing and monitoring newsletter subscriptions. Our newsletters include information on our existing products and services as well as on new products and services and exclusive offers that may be of interest to Internet users.
This processing is based on the subscriber’s consent.
The subscriber may revoke his consent at any time. Such revocation of consent will not affect the lawfulness of the collection and retention of the subscriber’s data prior to such revocation. The subscriber may unsubscribe fully from the newsletters by clicking on the unsubscribe link located on all our newsletters. If the subscriber asks us to stop sending him newsletters, we will however retain some of his personal information and his request to ensure that he is excluded from the newsletter mailing list.
The data collected is essential for this processing and is intended for the relevant departments of LYRA and its subcontractors and service providers, especially to ensure the proper routing of email messages. The data is kept for a period of 3 years from the end of the commercial relationship or starting from the date of collection or from the last contact initiated by the subscriber.
Subscribers have a right to access, correct or delete, a right to restrict the processing of their data, a right to contest, a right to the portability of their data and the right to set guidelines on the storage of their data after their death. Subscribers can also revoke their consent at any time and file a complaint with a supervisory authority. If he exercises his rights listed above, we will, however, retain some of his personal information and his request to ensure the effective exercise of his rights.
Subscribers may exercise these rights by sending an email message to dpo@lyra.dental or a letter to the DPO, LYRA, 25 rue Bleue 75009 Paris, France, accompanied by a copy of an identity document.
DPO contact information: Vincent Peslin, 25 rue Bleue, 75009 Paris
INFORMATION NOTE FOR LYRA LABORATORIES CUSTOMERS
Personal Data Protection
LYRA, the data controller, processes personal data concerning you and your patients for the purpose of providing services, managing your customer account and our commercial relationship, especially for the placement, follow-up and history of your orders, to enable you to download and review your accounting documents.
This processing is based on the fulfillment of the contract concluded, your consent, the consent of your patients and LYRA’s legitimate interest. LYRA’s legitimate interest consists of the need to set up and continuously improve its customer service, largely through the better knowledge of customers’ professional needs.
You may revoke your consent at any time. Revocation of your consent will not affect the lawfulness of the collection and retention of your data prior to such revocation.
You undertake to obtain your patients’ consent to use our services and inform them that they have the right to revoke their consent at any time. Revocation of one’s consent will not affect the lawfulness of the collection and retention of their data prior to such revocation. The data collected is essential for this processing and is intended for the relevant departments of LYRA and its subcontractors and service providers. Your data will be stored for the duration of the contractual relationship plus the duration of the legal requirements.
In application of Articles 15 et seq. of the GDPR (General Data Protection Regulation), you and your patients have a right to access, correct or delete, a right to restrict the processing of your data, a right to contest, a right to the portability of your data and the right to set guidelines on the storage of data after your death or the death of your patients. You and your patients can also revoke your consent at any time and file a complaint with a supervisory authority. Please note that if you or your patients exercise your rights listed above, we will, however, retain some of the personal information and requests to ensure the effective exercise of your rights.
You may exercise these rights by sending an email message to dpo@lyra.dental or a letter to the attention of DPO, Vincent Peslin, 25 rue Bleue 75009 Paris, France, accompanied by a copy of an identity document.
A response will be provided to you within the legal time limits, i.e. 1 month in compliance with the GDPR, which can be extended to 2 months in certain cases.